OAN Staff James Meyers
2:13 PM – Friday, July 26, 2024
CrowdStrike reportedly sent $10 UberEats gift cards to all of its beleaguered contractors who are helping to solve the fallout of last week’s disastrous software update that caused a global tech outage.
Last week, millions of computers with a Microsoft Windows operating system were hit with the “blue screen of death” on Friday after an update pushed by Microsoft’s antivirus software team left them unable to boot up.
As a result, it cost Fortune 500 companies billions of dollars and left millions of people across the globe stranded at airports, with flights canceled or delayed during a busy summer, among other operational issues in a number of different tech-based industries.
In an email addressed to “CrowdStrike partners,” contractors involved in managing accounts for cybersecurity customers apologized for “the additional work the July 19 incident has caused.”
“To express our gratitude, your next cup of coffee or late night snack is on us!” said the email, which included a promo code for UberEats.
Additionally, several X (Twitter) users posted that they had received a gift voucher from CrowdStrike, but some users said that the code appeared to have been taken offline and was no longer working.
“Two hours later the code is canceled and the $10 removed from Uber Eats account,” another X user said. “That’s an uhh…interesting way to apologize to partners.”
However, a CrowdStrike spokesman clarified that the gift cards were sent to contractors on its payroll, not customers.
“CrowdStrike did not send gift cards to customers or clients,” the spokesperson said in a statement. “We did send these to our teammates and partners who have been helping customers through this situation. Uber flagged it as fraud because of high usage rates.”
According to Microsoft, over 8.5 million devices were affected during the meltdown, which stranded passengers in airports and left hospitals unable to function normally.
In a report published on Wednesday, CrowdStrike claimed that a bug in its quality control system had prevented it from identifying flawed data included in the latest software update.
“I want to sincerely apologize directly to all of you for the outage,” CrowdStrike CEO George Kurtz said in a statement posted online last Friday. “All of CrowdStrike understands the gravity and impact of the situation.”
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