In October 2018, U.K. supermarket Waitrose announced a trial of a service that allows grocery deliveries to be made to a customer’s house while they are away.
The system uses Yale smart-lock technology to give delivery drivers access to a customer’s residence. The customer sets a temporary access code for their lock, which is sent to Waitrose through a secure app.
This code is sent to a driver’s device for the time slot the customer has booked their delivery for and deleted when the delivery is complete. A chest-cam worn by the driver records the delivery, with customers able to view the video, upon request, the next working day.
Tech giant Amazon offers a similar service with its Amazon Key delivery system. Using a handheld scanner, delivery drivers can unlock a customer’s door to deliver their items.
