American Airlines is investigating how a 67-year-old woman in a wheelchair was left alone overnight at Chicago’s O’Hare International Airport when her flight was canceled.
The incident, first reported by CBS 2 in Chicago , started Friday night when Olimpia Warsaw’s flight from Chicago to Detroit was canceled and a porter was assigned to take care of her. Her son, Claude Coltea, says Warsaw was offered a hotel room but when nobody would take her, the porter said his shift was over and left.
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The family grew concerned and called security, and the woman who suffers from Parkinson’s disease and has trouble communicating was located.
In a statement, American spokesman Ross Feinstein says the airline met with the family, refunded Warsaw’s ticket and was taking steps to “ensure this does not happen again.”
