The brands know of 113 reported instances of heaters overheating. In one of those instances, a person sustained a “minor burn injury,” while seven involved fires, according to the CPSC.
Consumers who have the recalled heaters are eligible for a refund.
BABY POWDER RECALL EXPANDS OVER POSSIBLE ASBESTOS CONTAMINATION
To get a refund, affected customers must submit pictures of the manufacturer’s label and the heater with its power cord cut, as well as the order number, the brands said on their recall webpage. It is important to unplug the heater before snipping the cord, according to the recall notice.
The recall of the heaters was issued Thursday. (Consumer Product Safety Commission)
“Consumers who do not have the original order number will receive a refund ranging from $31.80 to $106.63, depending on the model purchased,” the CPSC alert said. “For consumers who do have the original order number, they will receive a full refund of the purchase price.”
One of the models of recalled heaters. (Consumer Product Safety Commission)
The refunds will come in the form of an e-check, according to Govee and GoveeLife. They will arrive within 15 business days of the brands signing off on the recall claim.
COSTCO ISSUES RECALL NOTICES FOR FROZEN WAFFLES, FREEZE-DRIED MEAT OVER LISTERIA CONCERNS
Sales of the recalled heaters occurred over a three-year period, from September 2021 to 2024, the CSPC said. They were available through the Govee website and app, plus Amazon and TikTok Shop.
“We prioritize consumer safety and are dedicated to ensuring user satisfaction,” the brands said.
