The WhatsApp app
Dado Ruvic | Reuters
WhatsApp, the messaging app owned by Facebook parent Meta, suffered a global outage on Tuesday.
Problems were first detected around 3:17 a.m. ET, according to Downdetector.com, which monitors outages across internet services.
Users reported problems with sending and receiving messages. Normal service on WhatsApp had still not been restored at around 4:05 a.m. ET.
WhatsApp Web, the internet browser version of the messaging service, failed to load when tested by CNBC. “Make sure your computer has an active Internet connection,” a prompt on WhatsApp Web read.
Meta later confirmed issues with WhatsApp.
“We’re aware that some people are currently having trouble sending messages and we’re working to restore WhatsApp for everyone as quickly as possible,” a Meta spokesperson told CNBC.
WhatsApp, which has around 2 billion users, is particularly popular in countries such as India and Brazil.
Users across the world from the U.K. to India and Turkey reported outages on Tuesday.
It’s not the first glitch for a Meta-owned platform this year. In August, Facebook users reported a problem where their Feed was spammed with messages from other people that were initially made on celebrity pages.