Samsung announced four new phones on Wednesday and while they are exciting premium phones, the company is proving that it’s making the same mistakes as Apple.
There’s a lot of evidence that consumers don’t want to spend a bunch of money on phones anymore, for a variety of reasons I’ll talk about.
These mistakes are allowing companies like Huawei and Xiaomi to rapidly gain ground on Samsung and Apple, two of the world’s largest phone makers by shipment volume.
Samsung’s new phones cost too much. The entry-level Galaxy S10e starts at $749, which might attract more budget-conscious buyers, but the Galaxy S10 starts at $899 and the Galaxy S10+ costs $999. Those prices increase as you add more storage or RAM, too. People don’t want to spend this much.
Consumers have shown, and Apple has said, that its customers are holding on to their phones longer for a couple of reasons. First, their phones are lasting longer, which means customers aren’t as ready to upgrade as they once were. Speaking specifically about the iPhone, Bernstein analyst Toni Sacconaghi said earlier this month that replacement cycles are elongating because carrier subsidies changed and phones cost more.
Just think about it: years ago you’d go to your carrier, buy a phone on a two-year contract and, when it was up, pay $199 for another phone for two years. Those carrier subsidies made phones appear to be cheaper than they were, which meant consumers thought they were spending less. Now you’re looking at paying full cost for a phone or taking out a line of credit just to pay it off every month. Nobody wants to go through this every year or two.
People used to wait in line for new phones because they had far better cameras, way sharper screens and faster data speeds that were must-have features. But we’ve seen a slowdown in that sort of innovation. Most people I talk to just want a phone with longer battery life.
Instead, Samsung introduced phones with more colorful displays, fingerprint readers that hide under the screen, and a fun feature that lets you charge wireless headphones by placing them on the back of the phone. These are compelling, don’t get me wrong, but why should someone with a Galaxy S8 with an already-nice display and facial recognition, want to spend another $850 or $999 for these upgrades? They’re not compelling enough for consumers to spend this sort of money.
There’s also a Samsung Galaxy S10 5G that promises faster data speeds, but it’s not launching until the second quarter. We’ve also seen no reason why faster data speeds will drastically improve our experience outside downloads. When LTE phones came out, we could suddenly place video calls and stream music. That made them must-haves. What is 5G going to add that will make consumers really need a phone that supports it?
We saw a similar innovation lag with the new iPhones. The screens got bigger, the processors got faster, and the cameras were slightly improved. All great features! Millions of people still bought them, but fewer than historically and not in markets where Apple needs to make up ground, like China. If anything, all I heard were complaints about how the new iPhones cost too much.
Apple’s fight in China has had an adverse affect on its iPhone revenues, with shipments crashing nearly 20 percent there because of expensive prices. But at least Apple is on the map in China, where it’s the fourth largest seller of phones. Samsung isn’t even in the top 5.
Huawei, Xiaomi, Oppo and other local brands are taking advantage of Apple and Samsung’s missteps in the market by selling affordable phones with strong local brand names. The strength of the U.S. dollar is hurting Apple, and it’s probably not helping Samsung either.
To be fair, Samsung has more affordable budget phones that it sells in these markets, but those, too, seemed to have failed to gain traction in China, or at least enough to bump it into the top 5 vendors there. And the new ones aren’t going to help.
These mistakes have material effects on Apple and Samsung, the global phone leaders by market share. Apple’s shipments fell 7.3 percent in the fourth quarter over the same year-ago quarter, according to Canalys. Samsung’s fell 5.3 percent. Huawei saw 47.3 percent growth. Oppo, another Chinese brand, saw 20.6 percent growth.
IDC published similar numbers earlier this month. It said the global smartphone market “is a mess right now” and noted that shipments declined down to 2014 volumes, marking the worst year for smartphone shipments ever. Samsung’s shipments declined 11.5 percent during the quarter, according to IDC, while Samsung’s fell off 5.5 percent.
IDC also said consumers are “frustrated with rising prices” and that “economic uncertainty and increased penetration in large markets are also slowing shipments.”
To sell more products, Samsung and Apple may need to cut margins — something investors probably don’t want to hear — to help lower the cost of phones to reasonable prices for consumers. Or they need to find ways to make unique experiences you can’t get anywhere else. Consumers have long looked for hardware innovation, but that seems to have hit a plateau (save for the $1,980 Galaxy Fold, which also makes mistake #1.)
I don’t know the solution and that’s not my job to figure out, but maybe Apple and Samsung need to start giving consumers what they’re asking for: cheap phones that don’t sacrifice on features. Or maybe great phones with new must-have innovations. I bet we’d see a line for a new phone if someone could sell one with week-long battery life.
